Retailers invest in faster delivery and better order tracking
Customers increasingly expect accurate delivery updates and flexible collection options.
Retailers are improving fulfilment systems as customers demand faster deliveries and clearer order-tracking information.
Businesses are connecting online stores to warehouse, courier and customer-notification systems.
Real-time tracking helps reduce support calls because customers can see where their orders are and when delivery is expected.
Retail analysts say reliable fulfilment can be as important as price when customers decide where to shop.
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Ahmed JB Carré
Ahmed JB Carré reports for CONGO International News, covering important developments, analysis and stories affecting communities across South Africa.
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